Shipping policy

Thank you for shopping with CHARLESNETWORK TECHNOLOGY COLTD. Operating as a professional online merchant based in the United States, we specialize in a full selection of fashion bags and daily-use bag accessories. We always follow standardized order handling processes and compliant cross-border logistics rules. With strict pre-shipment inspections and secure protective packaging, we strive to deliver every bag product to customers completely and efficiently within a stable delivery cycle.

1. Order Processing Time

All confirmed and fully paid bag orders will complete internal order verification, quality inspection and safety packaging within 1 to 5 business days. Our warehouse processing hours exclude weekends and all U.S. federal holidays, with no order arrangement conducted during non-working periods.
During large promotional events and peak shopping periods with massive order inflows, regular processing schedules may be moderately extended. Our team will send timely email alerts to customers once obvious order delays occur, keeping all buyers updated with real-time order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated based on package weight, outer dimensions and final shipping region. The exact shipping cost will be automatically computed and clearly displayed on the checkout page before payment confirmation, without hidden fees or extra surcharges.
We provide exclusive standard shipping service for all in-stock bag merchandise, with an estimated delivery duration of 15 business days after warehouse outbound. This timeframe is only a reference standard. Actual package arrival may fluctuate due to logistics carrier scheduling changes, cross-border customs audit progress, harsh weather conditions, regional logistics restrictions and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

After your bag order passes all pre-delivery quality checks and is officially dispatched, our system will automatically send you a shipment confirmation email, which includes your unique tracking number and matched logistics provider details.
Tracking data will be synchronized to the official inquiry platform and available for real-time monitoring within 24 to 48 hours after carrier pickup. Brief data synchronization lag is common in cross-border logistics. You can contact our customer service team for manual inquiry assistance if tracking status remains unupdated after 48 hours.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and deliverable shipping addresses, valid zip codes and active contact information during checkout. Please double-check all delivery details before finalizing payment to avoid delivery exceptions and package returns.
CHARLESNETWORK TECHNOLOGY COLTD will not bear any responsibility for misdelivery, delivery failure or package loss caused by incorrect or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently cover all reshipping costs, and the original shipping fee is non-refundable.

5. Lost or Damaged Packages

Lost Packages
If your parcel is verified missing during cross-border transportation, please submit a formal loss investigation request to our after-sales team within 3 calendar days after the expected delivery date. We will cooperate with official logistics channels to launch full traceability checks and settle the issue as quickly as possible.
Damaged Items
Long-distance shipping may inevitably cause extrusion, friction or impact damage to bag products and outer packaging. If you receive damaged or defective goods, please reach out to our after-sales support within 24 hours upon receipt. You need to provide clear and original photos of both the full outer packaging and specific damaged parts of the product as valid evidence for our verification and processing.

6. Bag Care and Usage Notice

All bag products in our store are crafted from leather, canvas, nylon and other high-quality durable materials. Each item is attached with professional material-matched care guidelines, covering scientific daily usage, ventilation storage and routine cleaning methods.
Product fading, deformation, accessory loosening and structural damage caused by improper cleaning, damp storage environments, unauthorized modification and personal misuse do not belong to quality defects. CHARLESNETWORK TECHNOLOGY COLTD offers no warranty or compensation for man-made damage caused by non-standard use and maintenance.

7. International Shipping and Customs Notice

All cross-border international shipments are subject to the destination country’s local trade regulations and customs supervision policies, which may incur import duties, customs clearance fees and other statutory taxable charges.
All customs and import-related expenses are borne exclusively by the customer. Product prices and standard shipping fees do not include any customs tariffs or import costs. We are not liable for package detention, mandatory return and economic losses caused by unpaid customs fees or violations of local import compliance rules.

8. Contact Information

If you have any questions or consultation needs regarding our shipping regulations, logistics status and delivery services, please contact our official customer service team through the following channels:
Trade Name: CHARLESNETWORK TECHNOLOGY COLTD
Phone Number: +1 808-899-8842
Email: service@pakszebuy.shop
Physical Address: 210 S Holokai Rd, Haiku, HI 96708, United States